Up to 7 Years of Parts and Labour Warranty
Now the very first thing I encourage you to do when it comes to warranty is this: READ THE FINE PRINT!
This is where so many people get caught out and end up in bitter disputes with their supplier. When it comes to our warranty we insist that you read the fine print and that you question everything you are not sure about.
OK so what does our warranty really cover?
Well the first thing is that our warranty covers all major mechanical and electric/electronic parts (all the expensive stuff that would really hurt your business if you had to pay for them).
It also covers the cost of our technician's time whilst he is with you making good the repair.
What isn't covered?
There are some basic, low cost parts like needles, bobbins & bobbin cases, thread trimming knives Etc which are considered to be consumable items (like the tyres on your car) and which are subject to wear and tear on a day-to-day basis.
Also not covered - damage to the machine which is the result of:
Mis-use, Neglect, Accidental damage, Damage resulting from natural disasters, storms Etc, Etc.
So how do I get my warranty and does it cost anything?
Your new Barudan comes with 12 months warranty. All you have to do is keep your machine clean, avoid accidental damage Etc and make sure you lubricate the machine in accordance with Barudan's lubrication and maintenance guidelines. That covers you for the first 12 months.
At or around the end of the first twelve months after installation, you should have your machine serviced by us, just like you would with your car. Upon completion of the service, we will issue you with a new warranty certificate for the next 12 months.
This can be repeated up to 5 more times after the first service providing you with warranty cover for up to 7 years from the date of installation.
What do I pay for?
You pay for the cost of having your machine serviced by us and for any non-warranty parts which might need to be replaced during the service (needles, bobbin cases, trimming knives Etc)
You also pay for any reasonable travel and/or accommodation costs which might be incurred by our technician.
No nasty surprises!
You can request a quotation for the service prior to having it done. We will tell you exactly what it will cost you (excluding any non-warranty parts required, which we cannot estimate until the service is being carried out) |